With the recent decline in business and slumps in the economy, there has been an increase in… slackaphobianism.

Just because your afternoons are no longer filled with client meetings, business trips, and to-do lists, doesn’t mean your customer service should suffer.  Customer service is not just for call centers.  As a business owner, CEO, client advocate, or account manager, you should be providing outstanding, world class customer care to your clients even during the slow times.  Instead of taking those extra coffee breaks, take this opportunity to:

• contact your clients to check in with them and promote new products
• develop new products
• go to networking events

Check out the blog post, “Where’s the Service in Our Service Economy?” by Jeffrey Pfeffer to learn about the negative effects slacking on service can have on your business.  Don’t make these critical mistakes!