Monthly Archives: January 2009

Tips for staying on track this year…

In my recent e-newsletter I shared some unsubstantiated, yet believable stats.  80% of all new year’s resolutions fail by January 20th.  So, I’ve asked my readers, clients, and friends, to share some of the ways they use or suggest to stay on track.
I received this tip from Linda Landon of Linda Landon & Associates:
“Hire a [...]

Now is NOT the time to slack on service

With the recent decline in business and slumps in the economy, there has been an increase in… slackaphobianism.
Just because your afternoons are no longer filled with client meetings, business trips, and to-do lists, doesn’t mean your customer service should suffer.  Customer service is not just for call centers.  As a business owner, CEO, client advocate, [...]

Email Templates - How Sweet & Easy!

Do you end up typing the same emails over and over?  Do you send an outrageous amount of emails that you could outsource, yet you hold tight to this drudging task because you don’t quite trust someone else to communicate with your clients?
We’ve been doing a lot of template writing lately, and for good reason.  [...]